FAQs

Order Information

Do I need to open an account to shop with you?

No, you can shop as a guest. Creating an account helps you track orders and reorder faster.

How do I create an account?

Click the Account icon at the top right and follow the registration steps.

How do I place an order?

Browse our engraved whiskey glasses, add to cart, and complete checkout.

I have a discount code. How can I use it?

Enter your code in the “Discount code” box at checkout and click Apply.

How do I modify my order?

How do I cancel my order?

Email us immediately at support@lumiza.store. We can cancel before production starts.

When will I receive my order?

Production: 3–5 business days. Shipping: 7–10 business days. Total: 10–15 business days.

Do you ship internationally?

Currently, we only ship within the United States.

What is your return policy?

We offer 30 days to return unused items in original packaging. Custom engraved glasses have limited returns.

What if my glass arrives damaged?

Contact support@lumiza.store with photos and your order number. We will replace or refund quickly.

How do I care for my engraved whiskey glass?

Hand wash only with cool or lukewarm water. Do not put in dishwasher.